Delivery Policy

Effective Date: Aug 18, 2026

 

This Delivery Policy explains how delivery may operate for transactions made through LocalFinda. Delivery arrangements may differ by Vendor, product, location, and transaction.

 

  1. Delivery Responsibility

Delivery may be handled by the Vendor, LocalFinda, an independent delivery provider, or another third party identified for the transaction. The applicable delivery arrangement may be shown before or during checkout.

 

  1. Delivery Times

Estimated delivery times are estimates unless LocalFinda or the Vendor expressly states that a delivery time is guaranteed. Delivery may be affected by preparation time, traffic, weather, road conditions, location, availability of delivery personnel, system failures, government restrictions, or other circumstances beyond reasonable control.

 

  1. Delivery Charges

Applicable delivery charges will be communicated before the customer completes the transaction where reasonably practicable. Charges may vary based on distance, location, order size, delivery method, timing, Vendor, or other applicable factors.

 

  1. Customer Responsibilities

Customers must provide accurate delivery information and should be reasonably available to receive their order. Customers may be responsible for additional costs or delays caused by inaccurate delivery information, inability to receive an order, or repeated failed delivery attempts.

 

  1. Vendor Responsibilities

Vendors are responsible for preparing orders accurately and making them available for delivery within the agreed timeframe. Vendors must provide accurate pickup information and package products appropriately for the selected delivery method.

 

  1. Delivery Issues

Customers should report missing, damaged, incorrect, spoiled, or materially delayed deliveries within the applicable complaint period under the Refund and Dispute Resolution Policy. LocalFinda may investigate and determine whether redelivery, replacement, partial refund, full refund, credit, or another resolution is appropriate.

 

  1. Perishable Products

Customers should inspect perishable products promptly after delivery. Where a verified delivery problem causes a perishable product to spoil or become unsuitable for its intended use, the customer may be eligible for replacement or refund in accordance with the Refund and Dispute Resolution Policy.

 

  1. Failed Delivery

If delivery cannot be completed because of circumstances attributable to the customer, the Vendor or delivery provider may attempt to reschedule delivery where available. Additional delivery charges may apply where disclosed and permitted.

 

  1. Third Party Delivery Providers

Where delivery is performed by an independent provider, that provider may have its own operational terms. LocalFinda may assist with delivery issues but does not control the independent provider’s operations.

 

  1. Force Majeure

LocalFinda and Vendors are not responsible for delivery delays caused by circumstances beyond reasonable control, including severe weather, flooding, civil unrest, road closures, government restrictions, power or network failures, and similar events. A refund or other resolution may nevertheless be considered based on the circumstances.

 

  1. Policy Changes

LocalFinda may update this Delivery Policy as delivery operations, vendors, technology, or applicable requirements change.

 

Contact Information

Website: www.localfinda.com

Customer Support: support@localfinda.com

WhatsApp: +234 703 9899 692