Payment and Wallet Policy

Effective Date: August 17, 2026

 

This Payment and Wallet Policy explains how payments, refunds, vendor balances, withdrawals, and related transactions may be handled on LocalFinda.

 

  1. Payment Processing

Payments may be processed through LocalFinda and/or third-party payment providers. By submitting a payment, you authorize the applicable provider to process the transaction using the payment method provided.

 

  1. Payment Authorization

Transactions may be subject to payment authorization, verification, fraud screening, technical checks, or other security procedures. LocalFinda may decline, delay, or cancel a transaction where payment cannot be verified or where there is a reasonable fraud, security, or compliance concern.

 

  1. Transaction Records

Customers and Vendors should retain receipts, transaction IDs, and other payment records. LocalFinda may maintain transaction records for operational, accounting, customer support, fraud prevention, dispute resolution, and legal purposes.

 

  1. Failed or Duplicate Payments

Where a payment is deducted but the transaction does not complete, or a customer is charged more than once for the same transaction, LocalFinda may investigate and, where verified, initiate an appropriate reversal or refund. Processing times may depend on the payment provider or financial institution.

 

  1. Refunds

Approved refunds are generally returned through the original payment method where reasonably practicable. LocalFinda may use another available method, including LocalFinda wallet or account credit, where appropriate, subject to applicable law and the circumstances of the transaction.

 

  1. LocalFinda Wallet

Where a LocalFinda wallet or account credit feature is available, funds credited to the wallet may be used for eligible LocalFinda transactions subject to applicable terms. Wallet balances are not a bank account and do not constitute a deposit or investment product. Withdrawal or transfer options, where available, may be subject to verification, fees, limits, and applicable law.

 

  1. Vendor Balances and Payouts

Vendor transaction proceeds may be subject to settlement periods, verification, refunds, disputes, chargebacks, fees, and other applicable conditions before becoming available for withdrawal.

 

  1. Vendor Withdrawals

Where vendor withdrawals are available, Vendors must provide accurate payout information. LocalFinda may establish minimum withdrawal amounts, processing periods, verification requirements, and applicable limits. A 5% withdrawal processing fee may apply where disclosed.

 

  1. Holds and Restrictions

LocalFinda may temporarily hold, delay, restrict, or offset funds where reasonably necessary to investigate disputes, refunds, chargebacks, suspected fraud, account security issues, incomplete verification, regulatory requirements, or amounts owed to LocalFinda.

 

  1. Chargebacks

Where a customer initiates a chargeback or payment dispute, LocalFinda may investigate the transaction and provide relevant information to the payment provider or other authorized party. Vendors may be responsible for chargeback amounts and applicable fees arising from their failure to fulfill transactions, subject to applicable law and agreement.

 

  1. Third Party Payment Providers

Third-party payment providers may apply their own terms, fees, processing timelines, security procedures, and limitations. LocalFinda is not responsible for delays or failures caused solely by a third-party provider, except to the extent required by applicable law.

 

  1. Fees

Applicable transaction, service, withdrawal, processing, subscription, or other fees will be disclosed through the relevant LocalFinda product, Vendor agreement, checkout process, or other applicable notice. LocalFinda may update fees with reasonable notice.

 

  1. Fraud and Abuse

LocalFinda may restrict payment activity, suspend accounts, or take other appropriate action where it reasonably suspects payment fraud, money laundering, unauthorized activity, refund abuse, or other prohibited conduct.

 

  1. Policy Changes

LocalFinda may update this Payment and Wallet Policy to reflect changes in payment providers, Platform functionality, business practices, or applicable law.

 

Contact Information

Website: www.localfinda.com

Customer Support: support@localfinda.com

WhatsApp: +234 703 9899 692